Meet the Better Connections NT Team

Living your best life through Better Connections

We believe that the success of any organisation is built on the strength of the team. That’s why we are proud to introduce you to some of our key team members, each of whom brings a unique set of skills and experience to their role. Whether it’s providing personalised support to our clients, coordinating recreational programs, or navigating the complex disability support system, our team is dedicated to providing thoughtful and compassionate care so that people living with disabilities can life their best life. 

Team Leaders and Coordinators

Sanam - Team Leader Day Program and Respite
Leonie - Human Resources Officer
Sarala - Referral and Intake Officer
David - Team Leader SIL Housing

Our Office Team

Amanda Bartlem - Founder and Director
Founder and Director

Amanda Bartlem

Meet Amanda, the owner and director of Better Connections NT and Better Employment Connections. With a passion for helping others and a dedication to improving the lives of people with disabilities, Amanda founded these businesses to provide better opportunities and quality of life to those in need.

Having personally experienced the difficulties and challenges that people living with disabilities face, Amanda was inspired to create a team of like-minded individuals who share her vision. Together, they are committed to making Australia's workplace more inclusive for all people.

As a leader, Amanda brings a wealth of knowledge and experience to the table, along with a strong belief that everyone has something to contribute in the workforce. Her dedication to helping others is evident in everything she does, and her passion for creating positive change is contagious.

Joining Amanda and the team at Better Connections NT and Better Employment Connections means working alongside people who are committed to making a real difference in the world. With their shared vision and unwavering dedication, they are changing lives, one opportunity at a time.

Service Operations Manager

Shannon Kastellorizios

Having worked in the community services industry for around seven years, Shannon Kastellorizios is an enthusiastic professional. One of Shannon's motivating factors is her commitment to equity and access for all, working to remove obstacles and advance diversity in workplaces and communities.

Shannon currently manages a team that offers individuals with disabilities specialized job opportunities in her capacity as service operations manager. Shannon enjoys keeping fit through regular exercises, spending quality time with family and friends, and experiencing Australia's diverse terrain when she isn't working hard for her clients.

Executive Assistant


Maintenance & Shed Coordinator


Matt Bartlem

Support Workers

NDIS registered provider group

A Little About Us

At Better Connections NT, our story is one of determination, passion and a deep commitment to serving our community. Founded by a local Territorian, Amanda, Better Connections NT was born out of a desire to provide truly local disability support services to the people of Darwin, Palmerston and beyond.

With more than a decade of experience working in the Community Services sector, Amanda saw firsthand the challenges faced by NDIS participants in finding quality, local support services. That’s why she founded BCNT, with a mission to provide innovative, compassionate and personalized disability support services to the people of the Top End and all of Northern Territory.

We are proud to be a locally owned and operated NDIS Registered Provider, offering a wide range of services provided by dedicated and passionate support workers.

Our services include respite, transport, social and recreation programs, support workers and support coordination for self-managed and agency-managed participants.

But for us, it’s not just about providing services. It’s about making a real difference in the lives of our clients and their families. That’s why we are founded by Territorians, for Territorians. Our team is deeply committed to working alongside NDIS participants and their families, enabling them to access the best services available and helping them to achieve their goals.

We are inspired every day by the courage, resilience and strength of our clients, and we are honored to be a part of their journey. At BCNT, we believe that everyone deserves to live their best life, and we are proud to play a role in making that a reality for the people of Darwin, Palmerston and the wider NT.

NDIS registered provider group

Our focus is on finding the best possible services to get all NDIS participants connected with quality services

Amanda, Director

What services do we offer?

We are here to provide our clients with a range of NDIS services designed to support and empower them in achieving their individual goals. Our services are tailored to each client and comply with the highest NDIS quality and safety standards, ensuring the best possible care.

Better Connections NT Team with participants

NDIS Support Coordination

Our dedicated support coordinators help link clients to diverse networks, advocacy groups, and appropriate service providers, while also encouraging self-management and capacity-building.

NDIS Support

Provide support with daily tasks, in home care, and community access.

Respite - Short-Term Accommodation

Provide a safe, engaging, and supportive environment for participants.

NDIS Funded Activities

Offers a variety of programs that enhance life skills, promote social interaction, and provide opportunities to meet others with similar interests.

We are committed to helping our clients lead a more independent, fulfilling life and cannot wait to start providing life-changing assistance to those in need of it!

Our Mission
Our mission is to be recognized as a leader in the disability support industry, promoting the highest standards of excellence, innovation, and compassion in all that we do. We envision a future where individuals living with disabilities have access to the resources and support they need to live their best lives, and where Better Connections NT is a trusted partner in that journey.
Our Vision
Our vision at is to create a world where individuals living with disabilities are treated with the utmost care and respect and are given the resources and support they need to lead fulfilling lives. We aspire to be the friendly and reliable registered NDIS provider of choice for disability support services in our community, known for our commitment to providing thoughtful and compassionate care. By fostering strong relationships with our clients and their families, we hope to build a brighter future for all those we serve.
support coordinator ndis team facilitating activities

Who we are at our Core?

Our team is made up of dedicated and passionate individuals who are committed to providing the highest quality disability support services to our clients. From our founder and director, Amanda, to our support coordinators, support workers, and recreation program coordinators, every member of our team plays a crucial role in helping us achieve our mission of empowering and uplifting participants. For us, it is not just a job, it is our passion to make a difference one life at a time.

We are honoured to be a part of each participant’s journey. So, whether you are a current participant, a family member, or just interested in learning more about our organization, we invite you to get to know our team and the important work we do.

Find the support and connection you deserve

We understand that everyone has different needs and goals. We are here to guide our participants through tailored care and support that meets their specific needs. Our passionate and dedicated team have years of experience working within the Community Services sector and strive to empower each client.

We pride ourselves on having a dedicated and compassionate team of professionals who are made up of individuals from a range of backgrounds and with a variety of expertise. We believe that this diversity is one of our strengths, as it allows us to provide a broad range of services and support to our clients.

In addition to our dedicated team, we also have a network of partners and collaborators who we work with to provide the best possible service to our participants. We believe that building strong relationships with our partners is key to our success, and we are always looking for new ways to collaborate and improve our services.

NDIS Support Coordinator with the boys

Get to know the Better Connections NT team

Our team is dedicated to providing thoughtful and compassionate care so that people living with disabilities can life their best life.

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