Better Connections NT Contact Us

We're here to help you live your best life through Better Connections NT

As an NDIS registered provider, Better Connections NT is proud to provide a range of NDIS services to participants in Darwin and throughout the NT. 

Contact Details

Head Office Address

36/465 Stuart Highway, Coolalinga 0839

Office Hours

Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday Closed
Sunday Closed

Keep in touch

Outstanding support and resources needed to succeed

Our mission is to empower our clients to lead fulfilling lives by providing them with the outstanding support and resources needed to succeed.

Our highly trained team are passionate about helping our clients achieve their goals and reach their full potential. Whether it’s assisting with social connections, supported independent living, accompanying clients to appointments, or assisting you to find your dream career our support workers are committed to providing compassionate and reliable care.

Need a break? We offer tailored respite services to give carers and families a well-deserved break, while ensuring our participants continue to receive the care and support they require. Our respite services can be at your place or at one of our two care homes.

Our day programs offer a variety of engaging activities, including art and craft, cooking, woodwork, and automatic and metalwork, designed to promote skill-building, socialisation and community integration.

If you’re interested in learning more about our services or would like to speak to one of our friendly team members, please don’t hesitate to contact us today. We look forward to hearing from you.

How can you provide feedback and/or make a complaint?

It is the policy of Better Connections NT to create an environment where complaints and concerns, compliments and suggestions (feedback) are welcomed and viewed as an opportunity for acknowledgement and improvement.  As a participant exercises choice and control, and is encouraged to do so, we will ensure that individuals always feel they have the right to make comments and complaints and are encouraged to exercise their right. 

Frequently Asked Questions

Choosing a National Disability Insurance Scheme (NDIS) provider is an important decision that can have a significant impact on the quality of support and services you receive. Here are some tips to help you choose the right NDIS provider:

  • Identify your needs: make a list of the services and support you need. This will help you narrow down your search and find providers that offer the services you require.
  • Check their credentials: Make sure the NDIS provider you are considering is registered with the NDIS Quality and Safeguards Commission. This means they have met the required standards for safety, quality, and compliance.
  • Read reviews and testimonials: Check online reviews and testimonials from other clients to get an idea of the provider’s reputation and level of service.
  • Meet with the provider: Schedule a meeting with the NDIS provider to discuss your needs and ask any questions you may have. This will help you determine if they are a good fit for you and if their services align with your goals.
  • Check their pricing: Make sure you understand the pricing structure of the NDIS provider and how much you will be charged for their services. Ask if they have any additional fees or charges that may not be included in the initial quote.

Remember, choosing the right NDIS provider is a personal decision and may require some research and time. Don’t be afraid to ask questions and take the time to find a provider that meets your needs and goals.

The National Disability Insurance Scheme (NDIS) does not pay money directly to participants. Instead, it provides funding for participants to purchase the support and services they need to achieve their goals and improve their quality of life.

Once a participant’s NDIS plan is approved, they will receive funding in the form of a budget allocation for each support category listed in their plan. These support categories may include things like assistance with daily living, transport, or therapy services.

Participants have the flexibility to choose their own service providers and manage their funding to suit their needs and goals. Participants can use the funds to pay for services or supports from NDIS registered providers or choose to manage the funding themselves and pay for supports or services from non-registered providers.

Participants can access their NDIS funding through the myplace portal, which is an online platform that allows participants to manage their NDIS plan, view their budget, and submit payment requests. The funds are then paid directly to the service provider or reimbursed to the participant if they have paid for a service or support themselves.

It’s important to note that the NDIS funding is not a replacement for other government payments, such as disability support pension or carer payments. The NDIS provides additional funding to help participants achieve their goals and improve their quality of life.

The National Disability Insurance Scheme (NDIS) provides funding to support people with disabilities to achieve their goals, live more independently, and participate in their community. The funding is tailored to the individual needs of each participant and can be used to purchase a wide range of support and services, including: daily living support, transport, assistive technology, therapy services, home modification, social and community participation, and employment support.

NDIS funding is allocated based on the participant’s individual needs and goals, which are assessed during the planning process. The funding is designed to give participants greater choice and control over the support and services they receive, allowing them to tailor their support to their individual needs and goals.

An NDIS participant plan is a personalised plan that is designed to support an individual’s goals, needs, and aspirations. The plan identifies the support and services that the NDIS participant requires to live an ordinary life and achieve their goals.

An NDIS participant plan covers a range of support and services that are tailored to the individual needs of the participant.

The plan also includes funding for other services, like plan management or support coordination.

The NDIS participant plan is reviewed and updated by the NDIA to ensure it remains relevant to the participant’s changing needs and goals. The participant and their support network, including family members or carers, are involved in the planning process to ensure the plan reflects their priorities and goals.

The length of time that an NDIS participant is funded for depends on several factors, including the individual’s needs, goals, and the type of funding they receive.

The NDIS provides funding to participants in the form of an individualised budget, which is allocated based on the participant’s assessed needs and goals. The budget is reviewed and adjusted annually to ensure it remains relevant to the participant’s changing needs and goals.

The length of time that a participant’s funding lasts depends on how quickly they use up their budget. If a participant uses their budget quickly, they may need to request additional funding or have their plan reviewed earlier than the annual review.

There are also some funding supports that have specific time limits. For example, funding for home modifications may be provided for a specific period, and the modifications must be completed within that timeframe.

It’s important to note that NDIS funding is not permanent or guaranteed. Funding is subject to review and adjustment based on the participant’s changing needs and goals, and the availability of funding within the NDIS budget. Participants are encouraged to work with their support network and NDIS planner to ensure they are using their funding effectively and efficiently.


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